4uai / Process / Process mapping
Together with your team we draw the process as it actually runs today — who does what, where work waits and where it gets stuck. Then we design a simpler version you can implement.
EXAMPLE · QUOTE REQUEST PROCESS
WHAT MAPS USUALLY SHOW
WHAT WE MAP
A standard, readable notation with swimlanes for each role. A shared reference for business, IT and new employees.
We add time to the map: how long each step takes and how long work waits in between. This shows where the delays really are.
For each step we agree who does it, who decides and who must be informed — so tasks stop falling between chairs.
A process map is not a drawing for the drawer — it’s your team’s shared language.
We choose the process, its start and end, and what you want to improve.
We talk to the people involved and watch the work in practice.
Together with the team we draw the as-is map and agree on the facts.
We find waiting, duplication, rework and risks — and rank them.
We design the target process and a step-by-step plan to get there.
WHAT YOU GET
AFTER MAPPING
It depends on how complex the process is and how many teams take part. After an initial conversation we give you a concrete schedule.
No. We plan short interviews and one or two workshops around your team’s schedule, and observe work as it normally happens.
As readable PDF files and as editable source files in BPMN notation, so you can keep the maps up to date yourselves.
You decide. You can implement the improvements yourselves, or we can help with standardisation, optimisation and automation of the chosen steps.
Tell us which process causes the most problems. We’ll get back to you within 24 hours — personally.